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Technical Support

Codacy

Codacy

IT, Customer Service
Remote
Posted on Thursday, April 11, 2024
Your mission

We are looking for a First Line Technical Support who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.


Codacy users reach out to the Support team for all general and product-related questions. You will help troubleshoot and solve technical issues and ensure that the team is always able to drive a smooth adoption of Codacy.



What will be your day-to-day?


  • Debug our product, find issues on our codebase, and solve them;

  • Replicate, troubleshoot and solve technical issues sometimes along with customer-facing teams;

  • Escalate to product and engineering teams to collaborate in triaging and prioritizing new features;

  • Identify and implement process improvements to improve the efficiency of the team;

  • Identify recurring technical issues and create internal/external documentation;

  • Introduce commercial teams to tackle opportunities/ de-escalate issues;

  • Collaborate internally to stay up to date on product announcements/features update;

Your profile
  • 3-5 years of experience in Technical Support;

  • Solve technical problems with the ability to debug, triage, solve technical issues and document steps along the way;

  • Maintain clear, concise, accessible communication in a timely and efficient manner externally/internally;

  • Experienced with Scala or Java and the ability to understand and debug code;

  • Experienced with GitHub, CicleCi, SQL and unix command line;

  • Implemented operations improvements

  • Experienced in mentoring/coaching

  • Understanding of development and deployment workflows

  • Creative thinking/problem-solving;

  • Ability to provide ideas and assist in the creation of documentation and training material for external and internal support content.

Why us?
  • Competitive Salary. Check our salary calculator at https://www.codacy.com/careers;

  • Comprehensive health insurance;

  • Generous learning and development budget;

  • Flexible holidays;

  • Flexible working hours;

  • A remote first work policy.

About us

Codacy’s vision is to enable everyone to craft software with confidence while focusing on impacting the world at the speed of thought.

Our DevOps Intelligence Platform includes four solutions that enable software development teams to achieve their full potential and give management teams visibility on their investment through Codacy Quality, Codacy Security, Codacy Coverage and Codacy Pulse.

We're curious, funny, radically honest, yet kind, and thrive on collaboration and transparency. We're a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential and are driven by having a worldwide impact on software development.