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Customer Success Senior

Meight

Meight

Customer Service, Sales & Business Development
Posted on Monday, April 29, 2024

Company Overview:

Meight is a seed-stage tech startup based in Portugal that just raised €3.5 million to make a dent in the Road Freight industry. We’re building the first data-powered platform for Road Freight, a vertical software solution for small Road Freight carriers.

Road Freight is the largest distribution channel in the world. The $5 trillion industry is expected to double in the next 30 years. Road Freight has been a key enabler for humanity for the last century and is now facing disruptive challenges in sustainability, efficiency, and technology adoption.

We help Road Freight teams make a leap from being low-value employees spending time putting out fires and being single points of failure to adding value to operations where they interact with AI systems to build up company knowledge and market differentiation. A turn-key SaaS solution with no implementation costs and no lengthy ad-hoc customizations that allows small carriers to become digital at a fraction of the cost of an on-premise ERP or Transport Management System (TMS).

Position Overview:

As a Meight Senior Customer Success you will have a highly visible role working closely with the leadership team to both manage Meight’s onboarded customers and help building up the department of Customer Success. Success in this role means working cross-functionally with our Sales and Product organisations to drive customer adoption and ensure customer satisfaction.

Region:

EU (starting in Germany).

Responsibilities:

  • Going above and beyond to ensure customers find success with the product: by helping customers onboarding, discovering features, integrating customer workflows and successfully completing any accessory functions, to the core product;
  • Build customer support to help customers troubleshoot: by creating knowledge bases, ticket systems, to maintain high satisfaction and optimal commercial relationships;
  • Succinct and practical explanation of our product to users, to create effective onboarding and customer success efforts;
  • Collect and curate user feedback to escalate to the product team, to guide development towards Product Market Fit (PMF);
  • Use data to evidence value being delivered to customers, which results in increasing customer satisfaction and retention;
  • Constant follow-up of CS metrics with an internal Dashboard, keeping focus on what is measured and improving on the relevant outputs;
  • Travel to meet customers from time to time.

Qualifications:

  • 3-4 years of SaaS B2B Customer Success experience;
  • Experience in the early stages of a fast-growing startup, from Seed to Series A+;
  • Experience in technical SaaS solutions is ideal;
  • A track record of working cross-functionally with Product and Engineering team members;
  • German native and English proficiency.

Who you are

  • Effective written and verbal communication across a wide variety of stakeholders at both the executive and non-executive levels;
  • The ability to build and maintain trust across internal and external stakeholder groups;
  • The ability to simultaneously think both strategically and tactically - drawing the big picture while also being able to execute against that vision;
  • A passion for process creation and improvement;
  • Strong work ethic and ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment;
  • Excellent problem-solving and analytical skills, with an ability to translate quickly feedback and data into insights and actions;
  • Tact and poise, especially in high-pressure situations;
  • An orientation toward teamwork, problem solving, and ongoing improvement and learning.

Benefits:

  • Starting at 55k€ + Benefits + Stock Options;
  • Annual career growth plans;
  • Comprehensive health and wellness benefits;
  • Professional development opportunities and mentorship programs;
  • A dynamic and inclusive work environment with a focus on innovation;
  • Work-from-anywhere policy.

About Meight

Meight is the vertical software solution for small carriers. A turn-key saas solution with no implementation costs, no customization (only at the user level), that allows small carriers to become digital at a fraction of the cost of an on-premise bespoken ERP or Transport Management System (TMS).

Our Fuel App, with patented AI technology and gamification that is designed to save fuel and CO2. No other challenger Saas solution is able to compete in terms of impact and time-to-value, for our customers. The App is designed to be the single interface between Driver and Operations, being able to connect at the backend with third-party software applications in order to enrich the Driver experience.

Our Core Values

Collaboration. Our work is transparent and collaborative by design. We strive to work closely with customers to learn from and improve upon together.

Continuous development. Breakthroughs don’t happen overnight. We are continuously pushing forward, learning from data to build better technology.

Entrepreneurship. We want to lead the conversation around transport. To take risks that help us achieve our goals, committed to our transformative vision.

Sustainable transport. There has to be ways for cargo to move freely without harming our planet. We want every journey to have a positive impact on the world.