Sterling, VA, USA
Posted on Monday, July 31, 2023
Customer Service Technician: A hands-on project in the Textile Industry
✍️📢 Team Lead
✍️📢 Job Posted
May 27, 2021 3:25 PM (GMT+1)
✍️📢 LinkedIn Link
2 more properties
Who are we?
Why do we exist?
What do we do?
Why should you be an intern at Smartex?
We really believe that interns are one of the best places to discover talent. 90% of our interns turned into full-time employees!
Here is not about making coffee, here is about learning and doing from day one. If you’re eager to learn and grow , an internship with us will be your best decision!
Here you have a message of your CEO:
Also, have we talked enough about how awesome our culture is? Take a look :
What we're looking for
Here at Smartex we’re expanding our team of Customer Support Technicians who are trained to build, setup, and debug our hardware devices. These professionals receive ongoing training across all technical departments such as electronics, mechanical, firmware, and software. These team members are hands-on power-users who deal directly with our clients and partners, so excellent communication is very important. Our Technicians spend half of their time in our office in Porto and the other half traveling around the globe and visiting our office in Asia. As a Smartex Technician Intern, you learn what makes a great customer support team and work together with experienced professionals.
Install and maintain Smartex devices in field and around the world.
Perform mechanical and electrical modifications on circular knitting machines.
Install and debug Smartex hardware.
Perform technical assessment of machines.
Collect mechanical and electrical data about circular knitting machines.
Troubleshoot and repair of technical issues, such as:
Skills & Experience
Holder of a technical certificate or diploma in electricity, electronics, renewables, mechanics or similar;
Proven communication and interpersonal skills (we will ask you for references);
Fluent in English (mostly verbal).
Nice to have: You demonstrate literacy in productivity tools (Google Docs, Task Management) and the ability to learn new software.
What we offer
We provide paid internships;
Possibility of entering into a growing hiring company;
Office perks like free snacks, fruit, coffee, etc;
Flexible Schedule & Remote work for some activities;
Freedom to provide and execute new ideas out of the scope;
Bring your dog or cat to the office.