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Quality Test Engineer

SWORD Health

SWORD Health

Quality Assurance
Porto, Portugal
Posted on Saturday, March 12, 2022
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.
You'll play a pivotal role in ensuring the quality and reliability of our software products. As a detail-oriented individual with a passion for excellence, you'll collaborate with cross-functional teams to implement and execute robust testing strategies, driving the delivery of top-notch solutions.

What You'll Do:

  • Work with the customer experience team to triage field complaints, and identify opportunities to improve the experience;
  • Conduct root cause analysis of field failures and verify through controlled experiments;
  • Collaborate with engineering teams to develop and execute QA test plans that improve quality by design;
  • Execute Beta testing in the field for Continuous Improvement and NPI programs;
  • Own quality inspection and testing within SWORD’s refurbishment center;
  • Document key manufacturing test data requirements within our Quality Management System;
  • Some travel may be required (15-25%).

Who You Are:

  • A bachelor's degree in a hardware or software engineering discipline.
  • 3 years experience in an electronics company manufacturing at scale.
  • Obsessed with quality and customer experience.
  • Hands-on hacker with ability to design and build basic test fixtures using programmable kits such as Arduinos.
  • Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements.
  • Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions.
  • Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software.

Bonus Points:

  • Familiar with high volume manufacturing, capable of providing input on the right level of in-line QC inspection.
  • Worked on medical devices, and proficiency in the regulatory requirements of development.

To ensure you feel good solving a big Human problem, we offer:

  • A stimulating, fast-paced environment with lots of room for creativity;
  • A bright future at a promising high-tech startup company;
  • Career development and growth, with a competitive salary;
  • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
  • A stimulating environment with room for creativity;
  • A flexible environment where you can control your hours (remotely) with unlimited vacation;
  • Access to our health and well-being program (digital therapist sessions);
  • Remote or Hybrid work policy.
*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
US Sword Benefits:
Comprehensive health, dental and vision insurance
Equity Shares
Discretionary PTO Plan
Parental leave
US Sword Perks:
Flexible working hours
Remote-first Company
Internet Stipend for remote working
Paid Company Holidays
Free Digital Therapist for you and your family
Portugal - Sword Benefits:
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Portugal - Sword Perks:
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Free Digital Therapist for your family
Snacks and Beverages
English Class
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.