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Warehouse Operations Specialist

SWORD Health

SWORD Health

Salt Lake City, UT, USA
Posted on Friday, November 25, 2022
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.
The Distribution Operations Specialist has experience with 3PL, distribution, warehousing and order fulfillment and relies on data-driven decision making. The Distribution Operations Specialist is accountable for all the communication between Sword Health and the 3PL in order to ensure coordination and supervision of work orders and warehousing operations. The Distribution Operations Specialist will ensure the 3PL operations occur in a smooth, timely and cost-effective manner and guarantee the compliance with all company guidelines, policies, and regulations.

What you'll be doing:

  • Responsible for coordination and supervision of the day to day 3PL operations;
  • Improve and maintain the business partnership with the 3PL;
  • Developing and maintaining carrier delivery metrics and freight reporting to measure carrier service performance and monthly freight spend.
  • Monitor daily delivery report alerts to carriers to ensure shipments are on track to meet expected delivery dates for inbound and outbound shipments;
  • Contact carriers to resolve any red flag shipments and be able to quantify and qualify issues to address it to upper management;
  • Responsible for logging and following up with carriers for damaged and lost product claims to ensure reimbursements;
  • Maintain monthly freight reporting and conduct freight bill audits to measure freight spend by carrier and service level;
  • Track and maintain monthly delivery reports for on time and complete (OT&C) shipments activity to measure carrier performance;
  • Follow up on projects and assigned tasks and report back to upper management.

What you need to have:

  • Bachelor’s degree with 2 years of experience in a fast-paced environment.
  • Based in Salt Lake City or close by.
  • Experience with international logistics
  • Knowledge of logistics operations
  • Data-driven decision-making skills.
  • Computer programs: Proficient in Google Sheets, Microsoft Excel, Word, and PowerPoint. Capacity and desire to master other Company tools such as Oracle/Net-Suite, Looker, Other WMS tools, etc.

We'd love to see:

  • Experience managing a high-volume, high margin, high customer service distribution environment.
  • Knowledge of supply chain management.
  • Experience with international logistics
  • Spanish Speaking
  • Knowledge of logistics operations in US and China
US Sword Benefits:
Comprehensive health, dental and vision insurance
Equity Shares
Discretionary PTO Plan
Parental leave
US Sword Perks:
Flexible working hours
Remote-first Company
Internet Stipend for remote working
Paid Company Holidays
Free Digital Therapist for you and your family
Portugal - Sword Benefits:
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Portugal - Sword Perks:
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Snacks and Beverages
English Class
*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.