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Marketing Operations Specialist

SWORD Health

SWORD Health

Marketing & Communications, Operations
Porto, Portugal
Posted on Tuesday, June 4, 2024
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.
As a Marketing Operations Specialist you will play a crucial role in driving the efficiency and effectiveness of marketing campaigns with a strong focus on technical components. You will manage marketing tools, ensure seamless data flows and integrations, and handle multiple projects concurrently.

What you'll be doing:

  • Manage the execution and optimization of multi-channel marketing campaigns.
  • Oversee the maintenance and enhancement of marketing databases and CRM systems.
  • Implement and manage marketing automation tools and workflows.
  • Ensure seamless data flows between marketing systems, identifying and resolving integration issues.
  • Analyze campaign performance metrics and provide actionable insights to the marketing team.
  • Ensure data integrity and compliance with data privacy regulations.
  • Develop and document standard operating procedures for marketing processes.
  • Manage multiple projects simultaneously to support various marketing initiatives.
  • Collaborate with sales and marketing teams to align marketing activities with business goals.
  • Train and mentor junior team members on marketing operations best practices.
  • Evaluate, select, and implement new marketing technologies to improve efficiency and effectiveness.

What you need to have:

  • Degree in Marketing, Business, Information Technology, or related field
  • 3-5 years of experience in marketing operations or related role
  • Proficiency in CRM and marketing automation tools
  • Experience with analyzing data and providing insights
  • Excellent project management and organizational skills
  • Knowledge of data privacy regulations (e.g., GDPR), CAN-SPAM laws, deliverability best practices
  • Strong communication and interpersonal skills
  • Ability to manage multiple projects simultaneously and meet deadlines

Bonus Points:

  • Basic HTML knowledge
  • Strong problem solving skills
  • API knowledge
We are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are the better our work will be.
Sword Benefits - Portugal
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Sword Perks - Portugal
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Free Digital Therapist for your family
Snacks and Beverages
English Class