Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

Hey there! Looking to join an incredible IT Team that's passionate about simplifying everyone's work? Look no further, we're hiring! We're a proactive team, constantly staying ahead to ensure everything runs smoothly. As an IT Team, we understand the importance of technology in today's workplace and the impact that technical issues can have on productivity and efficiency. Want to join the team? Find out if you've got what it takes!

What you'll be doing:

Provide technical support to end-users;
Install, configure, and maintain hardware and software systems;
Troubleshoot technical issues related to hardware, software, and network connectivity;
Help monitor and maintain the company's IT systems and infrastructure;
Implement security tools with direction from the security team;
Basic understanding of SaaS platforms and technologies;
Familiarity with basic troubleshooting techniques;
Knowledge of networking and system administration;
Basic understanding of IT security principles;
Strong analytical and problem-solving skills;
Good communication skills.

What you need to have:

You have completed education in the IT field or a technical university degree;
You have at least 5 years of professional experience as an IT System Engineer, including several years of project experience;
You have a well-founded knowledge of Google Workspace, AzureAD;
You have well-founded knowledge of PowerShell and other script languages;
Knowledge of Okta, managing, reporting, and integrating Apps;
Admin Slack, Jira, Kandji, JumpCloud, and Notion are a plus;
You can quickly adapt to new products and technologies and are eager to learn continuously;
You are a team player and appreciate communication and coordination with internal customers and colleagues;
Understanding of networking and ability to troubleshoot network issues;
Knowledge of device management for MacOS, Windows, and Linux;
Basic understanding of DNS records and how they impact email deliverability and authentication;
Willingness to frequently help and teach other team members;
Collaborate with stakeholders to implement changes within tools like Jira, Rippling, Jumpcloud, and Okta;
Work closely with engineering and security teams to deploy and integrate tools effectively;
Automate applications within Okta to streamline day-to-day operations.

What we would love to see:

Network certifications and Knowledge;
Knowledge in Google Workspace & GSuite;
OKTA certifications;
Kandji & JumpCloud;
Notion & Slack;
Jira.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity;
A bright future at a promising high-tech startup company;
Career development and growth, with a competitive salary;
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
A flexible environment where you can control your hours (remotely) with unlimited vacation;
Access to our health and well-being program (digital therapist sessions);
Remote or Hybrid work policy - This job can be a Hybrid position but needs to be in Porto.

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Unlimited vacation

• Snacks and beverages

• English class

• Unlimited access to Coursera Learning Platform

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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