Care Coordinator
Sword Health
Customer Service
Porto, Portugal
EUR 16,100-20,300 / year + Equity
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high- quality digital physical therapy services.
Drive member engagement from enrollment through program completion.
Collaborate with Physical Therapists and be a trusted go- to resource for members.
Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program.
Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly.
Participate in outreach campaigns, encouraging members to continue their progress in the program.
Learn individual member communication preferences and tailor interactions to meet members' needs.
What you need to have
Bachelor's Degree or 2 years relevant experience in service-based environment preferred.
1+ years of experience in either Tech Support, Call Center.
Support, or Customer Service.
Empathetic critical thinking.
Thrive in a fast-paced environment.
Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality.
Listen and type, and talk and type, simultaneously.
Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization.
Proficiently use of Google Suite (Docs, Sheets, Slides).
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
16100 - 20300 EUR a year