About Unbabel

The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.

What’s the opportunity about?

We are looking for a Senior Account Manager to join our team who will play a key role in how we drive growth through our existing accounts.

The account management and growth is at the heart of everything we do and we need an exceptional, cross-functional talent to drive the account management strategy for our most strategic customers. Our development-focused culture allows employees to thrive personally and professionally. And our office is in the heart of Lisbon around the corner from the Marques Pombal park.

Why you’re important to us:

Unbabel is innovating and disrupting how translations are done. We’re determined to continue to establish ourselves as the leader in the industry and perfect the way we service, engage with and grow our customers.

Responsibilities

As a Senior Account Manager, you will be accountable for developing the strategy and approach to improving customer experience with Unbabel and expanding the value our customers are currently getting across the organisation.

• You’ll map the customer organization to identify stakeholders and decision making processes and leverages customer contacts to identify, shape and respond to emerging opportunities;
• You’ll balance the pursuit of immediate opportunities with long term, strategic account planning and initiatives;
• You’ll lead strategic conversations with a focus on customer growth and expansion within both Enterprise and SMB accounts, and host QBRs with key stakeholders;
• Creative high touch B2B programs that drive revenue will be the key areas you’ll focus on, including prospecting and selling to new POCs and sister companies; and participating in RFPs.

Requirements

• 5+ years of prior customer facing revenue role at a SaaS company or startup (AM, AE, CSM);
• Hunter mindset, continually building and managing a pipeline of upselling, and cross-selling opportunities;
• Experience in being accountable for the success of significant projects or initiatives;
• Worked in senior roles before, liaising with people at all levels in an organization;
• Autonomy in creating strategies to achieve your goals across the account portfolio;
• Big-picture, solution oriented can-do attitude and collaborative approach;
• Interest and experience in LSPs, customer support, translation, technology, or AI.

What to expect from our selection process?

1. Interview with Recruiter
2. Interview with Senior Director of Account Management
3. Interview with Team
4. Interview with VP of Revenue

Benefits

• A stimulating startup environment committed to diversity and inclusion;
• Health insurance;
• Stock options;
• Flexible working hours;
• Individual budget to set up your workstation;
• Budget for learning and development;
• Other specific benefits, depending on location.

Diversity Statement

Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. The positions open at Unbabel are also intended for people with disabilities under DL no. 4/2019. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.

(We are not accepting candidates coming from recruitment agencies at this moment)

Locations

London, Munich, Berlin, Lisbon

Remote status

Hybrid Remote

Employment type

Full-time

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